Welcome to Roha Fashions! These Terms and Conditions outline the rules and regulations for using our website, available at www.rohafashions.com. By accessing this website and placing an order, you agree to abide by the terms outlined below. Please read these Terms and Conditions carefully before using our website or placing an order.
Company Name: Roha Fashions
Website URL: www.rohafashions.com
Country of Operation: India
Contact Email: support@rohafashions.com
1. General Terms
By using our website, you represent that you are at least the age of majority in your state or province of residence, or that you have given us your consent to allow any of your minor dependents to use this site.
We reserve the right to refuse service to anyone for any reason at any time. Any unauthorized use of the site may result in termination of access.
2. Products and Services
Roha Fashions offers a curated collection of women's apparel, including but not limited to ethnic wear, western wear, and accessories. We strive to ensure that all product descriptions, images, and pricing are accurate, but we do not guarantee that the product descriptions or any other content is error-free or complete.
All products are subject to availability and may vary slightly due to design, color, or fabric limitations. We reserve the right to modify or discontinue any product without notice.
3. Pricing and Payment
All prices displayed on the website are in Indian Rupees (INR) and include applicable taxes. Prices are subject to change without notice. The price charged to you at the time of purchase is the price applicable at the time of order.
We accept major payment methods, including:
- Credit/Debit Cards (Visa, MasterCard, etc.)
- UPI
- Net Banking
- Wallets (Paytm, Google Pay, etc.)
Payment must be completed in full before your order is processed and shipped. In case of any payment failures, the order will not be confirmed.
4. Shipping and Delivery
Shipping
We offer delivery services across India. Shipping costs and delivery times may vary based on location, weight, and size of the items purchased.
- Standard Delivery: Typically takes 5-7 business days.
- Express Delivery: Available in select areas and takes 2-4 business days.
We aim to dispatch orders within 1-2 business days from the time of order confirmation. However, delays may occur due to unforeseen circumstances such as natural disasters, strikes, or holidays.
Delivery Policy
Upon placing an order, you will receive an email confirmation with tracking details once your package is shipped. You are responsible for providing accurate shipping information. Roha Fashions is not liable for any delays or losses resulting from incorrect delivery details provided by the customer.
5. Return, Refund, and Exchange Policy
We take pride in our quality, but if for any reason you are unsatisfied with your purchase, we accept returns and exchanges within 7 days of delivery.
Return Conditions:
- The item must be unused, unwashed, and in its original packaging with tags intact.
- Items such as undergarments, customized items, or discounted/sale items cannot be returned or exchanged.
- The customer is responsible for the cost of returning the item unless the item was defective or damaged upon delivery.
Refunds:
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5-7 business days, and a credit will automatically be applied to your original method of payment.
Exchanges:
We only replace items if they are defective or damaged. In the case of an exchange, please email us at support@rohafashions.com for instructions on how to proceed.
6. Cancellation Policy
You may cancel your order within 24 hours of placing it for a full refund. Orders cannot be canceled once they have been processed and shipped. To cancel an order, please contact us at support@rohafashions.com with your order details.
7. Intellectual Property
All content on this website, including text, graphics, logos, images, product descriptions, and software, is the property of Roha Fashions or its content suppliers and is protected by Indian intellectual property laws. Unauthorized use of any content may result in legal action.
8. Limitation of Liability
Roha Fashions is not responsible for any direct, indirect, incidental, or consequential damages that may arise from your use of our website or products. Our liability shall be limited to the amount paid by you for the product(s) in question.
9. Privacy Policy
Your privacy is of utmost importance to us. Please refer to our Privacy Policy for detailed information about how we collect, use, and protect your personal data.
10. Modifications to Terms and Conditions
Roha Fashions reserves the right to update, modify, or replace any part of these Terms and Conditions at any time. It is your responsibility to check this page periodically for changes. Continued use of our website following any changes signifies your acceptance of the updated terms.
11. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of India. Any disputes arising from these terms shall be subject to the jurisdiction of the courts in New Delhi, India.
12. Contact Information
If you have any questions about these Terms and Conditions, please feel free to contact us at:
Email: support@rohafashions.com