At Roha Fashions, we strive to offer the best shopping experience for our customers. Your satisfaction is important to us, and we are committed to making the cancellation and refund process as seamless as possible. Please read the following guidelines carefully:
1. Order Cancellation
We understand that plans can change, so we offer a simple cancellation process:
-
Cancellation Before Dispatch:
- You can cancel your order within 24 hours of placing it or before it is dispatched (whichever is earlier).
- To cancel your order, please contact our customer support team at [insert email/phone number].
- Once your cancellation request is confirmed, the full amount will be refunded to your original payment method within 7-10 business days.
-
Cancellation After Dispatch:
- Unfortunately, we are unable to cancel orders once they have been shipped. In such cases, you may initiate a return once the product is delivered (refer to our Return Policy for more details).
- Unfortunately, we are unable to cancel orders once they have been shipped. In such cases, you may initiate a return once the product is delivered (refer to our Return Policy for more details).
2. Refunds
We offer hassle-free refunds in the following cases:
-
Product Damage/Defect:
- If you receive a damaged or defective product, we will offer a full refund or a replacement, as per your preference.
- Please notify us within 48 hours of receiving the product by sending an email to [insert email] with photos of the damaged item.
-
Incorrect Product Received:
- In case the wrong product is delivered to you, please inform us within 48 hours. We will arrange for a return and either refund or replace the item.
-
Refund Process:
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, the refund will be processed and credited to your original method of payment within 7-10 business days.
3. Non-Refundable Items
Certain items are not eligible for refunds, including:
- Sale Items: Items purchased during a sale or with a discount code are non-refundable and can only be exchanged.
- Customized/Personalized Products: These are made specifically for you, hence cannot be returned or refunded unless they are defective or damaged.
-
Products with Missing Tags or Packaging: To be eligible for a return, all items must be unworn, unwashed, and in their original packaging with all tags intact.
4. Exchange Policy
We are happy to offer exchanges for size issues or different colors/styles, provided the product is in stock and meets the return criteria mentioned above. Exchanges are subject to product availability and must be requested within 7 days of delivery.
5. How to Initiate a Return or Exchange
- To request a return or exchange, please email us at support@rohafashions.com with your order details and the reason for the return/exchange.
- We will provide further instructions, including shipping details. Please note that shipping charges for returns or exchanges may apply unless the product was damaged or incorrect.
6. Return Shipping
- For Damaged/Incorrect Items: We will cover the cost of return shipping.
- For Other Returns/Exchanges: The cost of shipping the product back to us will be borne by the customer unless otherwise specified.
For further questions or concerns about cancellations, refunds, or returns, feel free to reach out to our customer service team at [insert email/contact information].
We are here to ensure your shopping experience at Roha Fashions is smooth, transparent, and enjoyable!
This policy is applicable only to purchases made through our website: [www.rohafashions.com].